We are hiring a 
Information Systems and Solutions Specialist
 Dufferin/Lawrence | $82,047 to $97,968
PACE is a non-profit community support service organization that provides support services to adults with disabilities who are committed to living independent lives. PACE provides support services to more than 350 individuals who have a variety of disabilities. We operate 8 supportive housing sites where people live independently along with a Community Outreach Program that provides support services in people’s homes.  PACE has been accredited with Accreditation Canada, since 2010.  PACE achieved the highest rating of Accredited with Exemplary Standing in our last survey in May 2022.
We encourage you to review our website to learn more about us at www.pace-il.ca
Position Overview
The Information Systems and Solutions Specialist is responsible for incorporating relevant trends and technologies into practice, managing any assigned resources and third-party vendors, and working with stakeholders to understand business needs and how technology can support them. This role involves designing new systems and processes or modifying existing ones to enhance performance and efficiency, identifying any processes that can be streamlined using technology, and providing project management support for IT/IM-related initiatives. Additionally, the specialist leads and coordinates cross-functional project teams to support digital transformation initiatives and system improvements, communicates the IT strategy across the organization, and oversees the implementation and optimization of software systems performed by third-party vendors.
What you will do:
Solution Development & Integration (40%)

Incorporates into practice relevant trends and technologies, improvement and strategic opportunities, enterprise risks and required mitigation.
Manages any assigned resources and third-party vendor management, with a focus on the advancement and management of IT/IM environment within the organization.
Works with stakeholders to understand business needs and how technology can support them.
Actively engages end users and co-design solutions.
Assess current IT/IM systems and identify areas for improvement or automation.
Designs new systems or modifications to existing systems to enhance performance and efficiency to meet business needs.
Identifies any processes that can be streamlined using technology and implement process improvement tools such as dashboards, reporting systems, and workflow automation.
Provides project management support for IT/IM-related projects from planning through implementation, including defining scope, timelines, budgets, success criteria and required change management, communication and training required for effective transition to the new.
Leads and coordinates cross-functional project teams to support digital transformation initiatives and system improvements.
Communicates the IT strategy and direction across the organization through a change management lens.
Leads end-user support and training efforts to ensure staff are proficient in using current technology systems.
Oversees the implementation and optimization of software systems across the organization.
Identifies and addresses gaps in system security, performance, or compliance.
Systems Integration (30%)

Works with third-party vendors as a technical bridge between internal cross functional teams and external vendors to IT services and operations, infrastructure, applications, and assets that align with corporate strategics.
Monitors and maintains IT/IM performance metrics and quality management standards.
Troubleshoots and resolves system issues or escalates as needed.
Ensures robust data backup and recovery systems are in place and tested regularly.
Supports disaster recovery planning and execution.
Data Management & Reporting (30%)

Supports business intelligence initiatives by ensuring data integrity, security, and availability across systems.
Develops and maintains dashboards, reports, and data visualizations within the installed applications (i.e. PowerBI).
Supports data migration, cleansing, and transformation initiatives.
Ensures compliance with data governance, privacy legislation, and reporting standards.
Works with cross functional leaders/teams to identify the required data needs and design systems, and/or install and maintain the necessary software, to accurately and reliably capture the data.

What you will bring:

Bachelor’s degree in computer science, Information Systems, Information Technology, or a related field.
Five (5) years experience in systems analysis and solution design that supports strategic goals.
Strong working knowledge of IT and network infrastructure, operating systems (Microsoft), experience working with ERPs/CRMs, workflow automations, API’s/middleware, data management and cyber security.
Demonstrated experience with business process analysis and process improvement, Business Intelligence dashboards, KPIs, and visual reports.
Demonstrated ability to deliver end-user training and support for new tools and workflows.
Experience working within and leading cross-functional project teams, project/change management, stakeholder engagement and ability to translate technical concepts to non-technical stakeholders.
Proven high level of initiative, innovation, and attention to detail.
Ability to use discretion, judgment and tact in handling sensitive/confidential information/situations.

PROFESSIONAL LICENSURE/AFFILIATIONS/MEMBERSHIPS/CERTIFICATES

Relevant certifications are considered an asset:
Project Management (e.g., PMP, PRINCE2, Agile/Scrum)
ITIL or similar IT service management frameworks
Data privacy or cybersecurity (e.g., CISSP, CISM, or equivalent)
Microsoft (Azure, M365, Power Platform)

 Other Information
This position is full-time (40 hours per week), Monday to Friday with a competitive salary and a comprehensive benefit package.  Core work hours are 8:30am to 4:30pm.  You are able to do a staggered start time one (1) hour either way of 8:30am. Given the nature of this role, some nonstandard hours may be required including periodic nights and weekends.  The role is primarily situationed at Head Office (Dufferin/Lawrence).
Benefits:

Comprehensive group benefit package
RRSP match
Employee Assistance Program
Hybrid remote - requiring 3 days weekly in office (M6A 3B6)
Paid time off policies to support work-life balance 
Why Join Our Team:

Purpose-driven work: Contribute to the success of non-profit organizations that are making a difference in our community.
Flexible work-life balance: Enjoy the flexibility of remote work options and a manageable schedule that allows you to prioritize your personal life.
Collaborative and supportive environment: Join a team that values teamwork, mutual support, and a positive workplace culture.
PACE is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.
INDHP

We are hiring a
STAKEHOLDER RELATIONS 
(ENGAGEMENT AND COMMUNICATION SPECIALIST)
 Dufferin/Lawrence | $82,047 to $97,968
PACE is a non-profit community support service organization that provides support services to adults with disabilities who are committed to living independent lives. PACE provides support services to more than 350 individuals who have a variety of disabilities. We operate 8 supportive housing sites where people live independently along with a Community Outreach Program that provides support services in people’s homes.  PACE has been accredited with Accreditation Canada, since 2010.  PACE achieved the highest rating of Accredited with Exemplary Standing in our last survey in May 2022.
We encourage you to review our website to learn more about us at www.pace-il.ca
Position Overview
The Engagement and Communications Specialist champions the meaningful engagement of team members, clients and their caregivers to inform service, program and corporate decision-making.  Through the development of empowering engagement objectives, commitments, tactics and techniques, this role contributes to the development of a strong culture of partnership that fosters connection and trust across the organization. This role leads executional support for corporate communications deliverables, including compelling electronic content, presentations and print material.
What you will do: 
Engagement (60%)

Leads the organization’s engagement framework, including policies, tools, resources, and criteria for prioritizing requests.
Assesses each engagement opportunity with clients and/or support networks, determines eligibility for compensation, confirms participation preferences, and processes compensation as appropriate.
For each strategic initiative or SLT-identified operational priority:
Partners with the Project Sponsor to analyze key stakeholders.
Defines engagement objectives and determines the appropriate type and level of at each stage of execution.
Develops an engagement plan outlining responsibility.

Creates and executes an annual engagement plan and designs and facilitates meaningful engagement that effectively involves stakeholders in the successful implementation of strategic plan priorities and operational changes.
Collaborates with Executive Sponsors to plan, coordinate, and deliver engagement activities tied to strategic objectives.
Prepares engagement summary reports and maintains a centralized repository for organizational learning.
Creates and manages the engagement tracking database including activity, participants, compensation (if applicable), outcomes, and lessons learned.
Builds organizational capacity by training and supporting team members in engagement best practices.
Communications (30%)

Leads executional support for Corporate Communications including:
Developing compelling written/visual content for the website, social media, marketing materials, corporate reports and presentations
Preparing internal communications, press releases and speaking notes.
Managing the organization’s digital presence, ensuring content is current, accurate, and aligned with the strategic communication plan.
Managing consistency with branding, style and messaging guidelines.
Works with internal clients to define communication support needs and to negotiate priority of requests.
Building relationships and infrastructure for cascade communications.

Event Management (10%)

Works with the Executive Sponsor and Project Manager for select events to design a plan and proposal for feedback from and approval by Senior Leadership Team.
Provides leadership and oversight of the internal team established to manage planning, coordination, and execution of all logistical elements for key events.
What you will bring:
EDUCATION, KNOWLEDGE/SKILLS & COMPETENCIES:

Master’s degree in health administration/business management or diploma in communications, public relations, community engagement, or a related field; a combination of education and relevant experience may be considered.
Five (5) years’ experience, preferably in the healthcare, not-for-profit, community/social service, or similar organizations in facilitating engagement activities with diverse stakeholders, community relations, stakeholder relations, or a related field.
Experience supporting communications functions, including content development, branding, digital channels, digital tools and platforms and coordinating events, including vendor management, logistics, and evaluation.
Strong facilitations skills to manage group dynamics, and encourage participation; written and verbal communication skills, with ability to adapt messaging to different audiences.
Strong organizational and project management skills, with ability to manage multiple priorities and meet deadlines.
Flexibility and adaptability to manage shifting priorities and evolving organizational needs.
Strong computer skills in MS Word, MS Access, Excel and PowerPoint, MS Project.

PROFESSIONAL LICENSE/AFFILIATIONS/MEMBERSHIPS/CERTIFICATES:

Certificate in Public Participation (IAP2 Canada), Certified Health Executive (CHE) designation or equivalent certification in stakeholder engagement and/or group facilitation are an asset
Other Information
The position is full time, 40-hour week, Monday to Friday;  nonstandard hours may be required including periodic nights and weekends. The work location is primarily situated at Head Office (Dufferin/Lawrence) & periodic travel between program locations will be required on an occasional basis.
PACE offers a competitive salary ($82,047 - $97,968) and a comprehensive benefit package and a work environment that is focused on employee engagement and leadership development.
To apply for this position:  
Please upload both a cover letter and your resume.   
Additionally, applicants who are selected to participate in the interview process will be required to complete a psychological assessment questionnaire
PACE is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.
INDHP

We are hiring a 
STRATEGY EXECUTION SPECIALIST
 Dufferin/Lawrence | $82,047 to $97,968
PACE is a non-profit community support service organization that provides support services to adults with disabilities who are committed to living independent lives. PACE provides support services to more than 350 individuals who have a variety of disabilities. We operate 8 supportive housing sites where people live independently along with a Community Outreach Program that provides support services in people’s homes.  PACE has been accredited with Accreditation Canada, since 2010.  PACE achieved the highest rating of Accredited with Exemplary Standing in our last survey in May 2022.
We encourage you to review our website to learn more about us at www.pace-il.ca
Position Overview
The Strategy Execution Specialist drives the execution of the organization's strategic plan. The position manages strategic initiatives through a project portfolio management approach, ensuring effective oversight, capacity assessment, risk identification and mitigation. Additionally, the Specialist leads ongoing project and change management support for the enterprise risk management, business continuity and accreditation readiness processes.
What you will do: 
Strategy Execution (60%)

Develop and communicates the strategic plan, implementation roadmap, annual goals, and performance monitoring tools.
Establishes a project portfolio management approach to managing the strategic initiatives and develops a rolling 3-year detailed implementation plan.
Leads project and change management support for the effective implementation of organizational strategic initiatives.
Builds and manages processes for measuring, monitoring, reporting, and communicating progress internally and to the Board.
Leads process to develop and maintain the enterprise risk management register and associated action plan.
Builds and delivers tools, training and guidance on strategy execution to build organizational capacity and alignment.
Corporate Project Management (40%)

Develops and maintains project and change management frameworks and tools to support consistent and effective execution of approved initiatives and to support capacity building and independent project management by PACE team members.
Coaches Executive Sponsors and Project Leads in building project charters, schedules, resource plans, performance measures, and risk mitigation strategies.
Leads project teams in stakeholder engagement, process mapping, communications planning, preparing documentation requirements and other process improvement activities.
Facilitates lessons learned and sustainability planning to embed outcomes and transition processes into ongoing operations.
Leads project management support to ensure effective and timely execution of:
Annual enterprise risk management processes and reporting.
Annual business continuity planning processes and reporting.
Annual integrated client quality, safety and risk plan.
Annual activities related to ongoing Accreditation readiness.

  and integrate results into the planning cycle for establishing annual organizational goals for SLT and Board approval.  
What you will bring:

Master’s degree in health administration/business management or degree in communications, public relations, community engagement, or a related field; a combination of education and relevant experience may be considered.
Five (5) years’ experience, preferably in the healthcare, not-for-profit, community/social service, or similar organizations leading strategic planning and strategy execution, including project and change management.
Excellent facilitation, communication, and relationship-building skills.
Strong ability to interpret data, develop Key Performance Indictors, and track progress toward strategic goals.
Exceptional written and verbal communication, including report writing and executive-level briefings.
Comfortable with ambiguity and able to implement solutions.
Skilled at leading project and change initiatives with empathy and clarity.
Good computer skills in MS Word, MS Access, Excel and PowerPoint, project management tools, data visualization tools and other appropriate software.
Demonstrated ability to work in a complex, dynamic and multi-disciplinary team environment.

PROFESSIONAL LICENSE/AFFILIATIONS/MEMBERSHIPS/CERTIFICATES:

Project Management Professional (PMP) and/or PROSCI/ACMP Certified Change Management Professional is required.
Certified Health Executive (CHE) designation
Other Information
The position is full time, 40-hour week, Monday to Friday;  nonstandard hours may be required including periodic nights and weekends. The work location is primarily situated at Head Office (Dufferin/Lawrence) & periodic travel within the GTA will be required.
PACE offers a competitive salary ($82,047 - $97,968) and a comprehensive benefit package and a work environment that is focused on employee engagement and leadership development.
To apply for this position:  
Please upload both a cover letter and your resume.   
Additionally, applicants who are selected to participate in the interview process will be required to complete a psychological assessment questionnaire
PACE is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.
INDHP