Contract Full-time 1 year contract
Human Resources Generalist
Dufferin/Lawrence | $61,261 - $71,019
Hybrid (3 days in-office / 2 days remote)

PACE is a non-profit community support service organization that provides support services to adults with disabilities who are committed to living independent lives. PACE provides support services to more than 350 individuals who have a variety of disabilities. We operate 8 supportive housing sites where people live independently along with a Community Outreach Program that provides support services in people’s homes.  PACE has been accredited with Accreditation Canada, since 2010.  www.pace-il.ca
If you love connecting great people with great opportunities, creating a welcoming employee experience and keeping the details moving behind the scenes, this role offers the opportunity to make an impact from a candidate's first interaction with us and throughout their employee journey. 
Reporting to the Director, People & Culture, the HR Generalist plays a key role in full-cycle recruitment, onboarding, benefits administration and employee records that contributes to a positive employee experience and organizational success.

Key Responsibilities

Recruitment & Selection

Coordinate full-cycle recruitment, including job postings, candidate sourcing, screening, interviews, assessments, reference checks, offers and pre-employment requirements using Applicant Tracking System (ATS).
Build candidate pipelines through targeted sourcing, partnerships, recruitment events and talent pools, including strategies for difficult-to-fill positions.
Partner with hiring managers to support fair, consistent selection processes and provide timely communication and a positive candidate experience.
Coordinate pre-boarding, new-hire documentation, HR orientation and first-day readiness with hiring managers, payroll, IT and other teams.
Provide managers with onboarding tools, timelines and checkpoints to support role-specific training and successful employee integration.
Coordinate offboarding activities, including departure documentation, stakeholder notifications, property return, access closure and exit feedback.
Maintain accurate employee and recruitment records, administer recruitment technology, and use employee-cycle data to identify trends and improve processes.
Ensure recruitment and employee-cycle practices align with organizational policies, collective agreements, accessibility requirements and applicable legislation, escalating matters requiring specialist review.

Benefits Administration

Administer employee benefit plans in collaboration with third-party administrators and benefit carriers, including eligibility reviews, enrolments and removals.
Respond to employee benefit inquiries, prepare clear communications, and support benefits surveys and improvements to plan administration.
Employee Records

Oversee accuracy, completness, confidentiality and timeline updates of employee records in GoldCare (HRIS).
Coordinate audits and monitor adherence to documentation and access standards.
Work with People Leaders, HR, and Payroll to resolve gaps and strengthen recordkeeping practices.

Qualifications

Education

Post-secondary diploma in Human Resources Management or a related field required.

Experience

Minimum two (2) years of Human Resources experience.
Experience managing full-cycle recruitment and selection is required.
Experience with HRIS & ATS systems.
Benefits administration experience considered is preferred.
Experience in a unionized environment preferred.
Experience supporting adults with disabilities considered an asset.
Equivalent combinations of education & experience will be considered.

Skills & Competencies

Excellent organization, attention to detail, planning and prioritization, with the ability to manage competing demands and meet deadlines.
Sound judgement, analytical and decision-making skills, with discretion and tact in handling sensitive and confidential information.
Proactive and resourceful, with the ability to develop practical, cost-effective solutions and work effectively both independently and collaboratively.
Strong digital literacy, including proficiency with Microsoft Word, Excel and Outlook.
Working knowledge of the Employment Standards Act and other relevant legislation; knowledge of collective agreements is an asset.
Strong interpersonal, communication and customer-service skills.

Professional Credentials

CHRP designation or working toward designation is an asset.
Membership in the Human Resources Professionals Association of Ontario (HRPAO) is an asset.

Other Information
Hybrid, Monday to Friday full time role consisting of three days/week primarily at Head Office (Dufferin/Lawrence) and two days/week remote.
Competitive salary ($61,261 - $71,019) and a comprehensive benefit package.
PACE is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request..

This position is an existing vacancy within the organization.


AI is used to support resume screening, with human oversight to ensure a fair and unbiased selection process.

PROGRAM MANAGER
PACE is a non-profit community support service organization that provides support services to adults with disabilities who are committed to living independent lives. PACE provides support services to more than 350 individuals, who have a variety of disabilities. We operate 7 supportive housing sites where people live independently along with a Community Outreach division that provides support services in people’s homes.  PACE has been accredited with Accreditation Canada, since 2010. 
We encourage you to review our website to learn more about us at www.pace-il.ca
Salary Range: $74,228 to $88,632
Position Overview
PACE is looking for an energetic, campassionate and highly engaging Program Manager who brings strong coaching, influencing, conflict resolution and motivational skills to build a highly engaged workforce and exceptional client and family experience.
Reporting to the Director, Client Services, the Program Manager is responsible for leading all aspects of the provision of quality support services to clients with physical disabilities in the Toronto area and leading approximately 50 unionized front-line staff.
The Program Manager works with other members of the PACE Team and other community service providers consistently demonstrating and promoting the philosophy of “Independent Living”. 
This position is full-time (40 hours per week), Monday to Friday with a competitive salary and comprehensive benefit package.  Given the nature of the role, some weekend, evenings and on call work is required.  Currently the role is working out of the Yonge Program (Yonge/Bloor).  Based on client needs & operational requirements PACE may transfer you to other PACE program locations in the Toronto area.  
What You’ll Do
 Program Management

Manages day-to-day operations while ensuring optimum deployment of people and quality program services in accordance with clients’ service agreements, client satisfaction levels and legislated targets.
Works closely with clients and families to address all needs and concerns with appropriate resolution.
Defines Key Performance Indicators for program performance and service delivery to ensure Client Service Plans are delivered.
Fosters and manages partnerships/relationships with other community service providers to help promote the PACE brand.
When required, represents PACE on interagency committees and works with other community service providers in promoting the philosophy of “Independent Living”.
In collaboration with the Director, implements strategies to expand service delivery in accordance with the Ministry of Health Master Service Agreement.
Collaborates and participates in the development and meeting of annual Organizational Goals and overall Strategic Direction.
 Financial Management

Develops and manages operations within approved budget.
Approves department expenditure requests including maintenance of Petty Cash.
 People Management

Manages all staffing issues including hiring/termination, scheduling, attendance management, supervision, performance management, training, and maintaining a positive and engaged working environment.
Ensures program operations follow Occupational Health and Safety guidelines including the organization’s policies and procedures.
 
Our Ideal Candidate

You have a recognized Degree/Diploma in healthcare, community care, social services or other equivalent work experience.
 You have 3-5 years of program management experience working with disabled adults who may exhibit challenging behaviors (i.e. mental health, addiction, and other inconsistent behavioural patterns) and leading a unionized multidisciplinary team.
 You are a role model for a positive workplace environment and bring strong coaching, influencing, engaging and motivational skills to lead a multidisciplinary team who delivers exceptional client and family experience.
 You are a self-starter that can work independently with minimal guidance, driven to achieve efficiencies and able to operate in an unstructured and fluid environment by using strong problem solving and conflict resolution skills to address issues.
 You have a strong interpersonal, empathy and sensitivity skills to interact and build on-going relationships with diverse groups of clients, volunteers, employees, and key stakeholders.
 You have a passion for making a difference and helping people.
 You have strong Microsoft Windows skills (Word, Excel, Outlook) and are able to pass a valid Police Reference Check (vulnerable persons).
PACE is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.
 
Additional Information
This position is an existing vacancy within the organization.
AI is used to support resume screening, with human oversight to ensure a fair and unbiased selection process.
 INDHP